Frequently Asked Questions

Booking is easy! You can book directly through our website by selecting your desired tour and following the checkout process. You can also book via WhatsApp for a more personalized service.

We accept all major credit cards (Visa, MasterCard, American Express) for online bookings. For other payment options, please contact us directly.

We offer a flexible cancellation policy. You can receive a full refund if you cancel at least 48 hours before your scheduled tour. For more details, please visit our Cancellation Policy page.

As an officially authorized operator, we meet you inside the cruise port (both Amber Cove and Taino Bay). After you disembark, you will easily find our team holding a Jey Tours sign. Detailed instructions will be sent with your booking confirmation.

Yes, all our tours include round-trip transportation from the cruise ports in modern, air-conditioned vehicles with Wi-Fi.

We generally recommend bringing comfortable clothing, swimwear, a towel, sunscreen, sunglasses, and a camera. For specific tours like the 27 Waterfalls, water shoes are highly recommended. Specific recommendations will be included in your booking confirmation.

Most of our tours run rain or shine. Tropical rain showers are often short. If extreme weather conditions force us to cancel a tour for safety reasons, you will be offered a full refund or the option to reschedule.

Your safety is our top priority. All our tours are fully insured and operated under strict safety standards. Our guides are trained in first aid and are experts in the local environment.

Absolutely. We are officially authorized by the cruise ports and receive the exact departure time for every ship. We meticulously plan our tours to ensure you return with plenty of time to spare. We have never had a customer miss their ship.

Yes, we specialize in private and customizable tours. Please contact us with your group size and interests, and we will create a personalized itinerary just for you.