This cancellation policy explains how to cancel a Jey Tours booking, when you are entitled to a refund, and what happens if we have to cancel a tour ourselves. It applies to every tour, excursion and transfer sold on this website and forms part of our Terms and Conditions.
Last updated: 10 July 2026
The Short Version
Cancel at least 24 hours before your tour starts and you receive a full refund. Cancel with less than 24 hours notice and the booking is non-refundable. If we cancel for reasons of safety, you always get a full refund or a free reschedule.
Cancelling Your Booking
To cancel, write to info@jeytours.com or message us on WhatsApp at +1 (849) 504-8198, quoting the name on the booking and the tour date. Your cancellation takes effect when we acknowledge it in writing, so please keep our reply.
We recommend cancelling as early as you can. Under this cancellation policy the 24-hour window is measured against the local start time in Puerto Plata, not the time zone you are travelling from.
Refunds
- 24 hours or more before the tour: full refund, no fee.
- Less than 24 hours before the tour: no refund.
- No-show at the meeting point: no refund.
- Cancelled by Jey Tours: full refund or free reschedule, your choice.
Refunds are returned to the card used for the original payment. Once we approve a refund it usually reaches your statement within five to ten business days, though the exact timing depends on your bank and is outside our control.
If Your Ship Does Not Dock
Cruise itineraries change. If your ship skips Puerto Plata, arrives too late to run the tour, or is diverted for any reason, you receive a full refund. You do not need to give 48 hours notice in this situation; simply contact us with your booking details and we will process it.
Weather
Most tours run rain or shine, and tropical showers pass quickly, so rain alone is not a reason for a refund. If extreme weather makes a tour genuinely unsafe, we cancel it, and this cancellation policy then entitles you to a full refund or a reschedule at no cost. That decision is always ours to make on safety grounds, never yours to make on preference.
Changes to Your Booking
You may change your tour date, the number of guests or the tour itself at no charge, subject to availability, provided you ask at least 24 hours in advance. Changes requested inside 48 hours are treated as a cancellation.
If We Change or Shorten a Tour
Occasionally we adjust an itinerary during the day because of sea conditions, road closures or your ship departing earlier than published. If a substantial part of the tour cannot be delivered, we refund you a fair proportion of what you paid. Minor changes to the running order are not refundable.
Private and Custom Tours
Private and customised tours are arranged specifically for you, and sometimes commit us to third-party bookings. Where different cancellation terms apply, we tell you in writing before you pay, and those terms take precedence over this page.
Travel Insurance
This cancellation policy covers what we control. It does not cover illness, missed flights or personal circumstances. We strongly recommend travel insurance. The Dominican Republic tourism board publishes general visitor guidance at GoDominicanRepublic.com.
Questions
Not sure where you stand? Contact us before you book, or check our FAQs. You can also browse our full range of Puerto Plata tours.